Plateau: Marine Escape

Your satisfaction is my priority. If you are not completely satisfied with your purchase, I am here to help you. Here is my exchange and refund policy.

(Remember that the objects are handcrafted (no industrial machine) and are totally unique. Indeed it may not be perfect, the resin can make bubbles, even if I removed with a blowtorch or anti-bubble spray, also the new resin that I use in the description, the manufacturer certifies that the bubbles disappear in the drying time. It should also be noted that I use wood, chipboard and linen and cotton canvases for certain paintings. Indeed, it can move a little over time, However some paintings that have been in my possession for two years, have not moved on the surface or inside the painting, which effectively means that it is good material.

You can contact me by email, and by phone, I speak French and Italian. If you speak another language, please send me your request by email and I will write to you in your language to explain the exchange or refund. Thank you very much for your understanding.

Return deadline:

You have 14 calendar days from the date of receipt of your order to request an exchange or refund.

Item Condition:

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging.

Procedure :

To request a refund, contact me by email or phone within 14 days of receiving your order.

Full refund:

Once I receive and inspect your returned artwork, I will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 5-10 business days.

Return costs:

Shipping costs for returning artwork are the responsibility of the customer, unless the return is due to an error on my part (incorrect or defective item).

Damages and anomalies:

If your item is damaged or has a defect upon receipt, please contact me immediately with supporting photos. I will guide you through the return or exchange process.

Incorrect reception:

If you receive an incorrect item, I will arrange an exchange or refund at no extra cost.

Delivery condition in Switzerland by post or DHL.

I do everything I can to ensure that your order reaches you quickly and in perfect condition. Here is how the delivery of your resin objects and paintings takes place.

Delivery in two to three working days after dispatch. Delivery costs for Switzerland up to 2 kg and 16 CHF . For international, the times vary depending on the country of destination. An estimate of the time according to the post office and customs for international countries two to three weeks Delivery costs are calculated according to the weight and dimensions of your order. You can view the costs when validating your basket. Up to 2 kg, the price and 30 CHF.

Order tracking: As soon as your order is shipped, you will receive a tracking number to follow its progress in real time.

Insurance and security . All deliveries are insured up to a certain amount. For high value items, additional insurance is available to ensure complete peace of mind.

Return and claims

If you have any problems with your delivery, please do not hesitate to contact us. We are committed to finding a solution quickly.

Your orders are carefully packaged to ensure they arrive in perfect condition. Resin objects are protected with bubble wrap and cushioning materials, while paintings are securely framed with corner protectors and rigid packaging.